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RiversPots logoRiversPots
Call +233 500500080

Orders 8:00 AM, 7:00 PM

FAQ, quick answers for ordering and delivery

RiversPots arrives in Accra like the scent of a familiar kitchen at midday, here are the facts you need to order with confidence.

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Hours
Orders 8:00 AM to 7:00 PM
Area
Delivery across Accra from Pokuase
Fees
Variable by location, shown in order form

Ordering basics

How do I place an order?
Choose from the single-page menu, note item names and quantities, then open the order form at /order/ and fill contact, delivery address, and payment confirmation. Use bank transfer or card.
Are there order minimums?
No minimum order fee, order any item from the menu.
Still unsure? Contact us or email [email protected]

Payments & security

What payment methods do you accept?
Bank transfer and credit or debit cards. Follow the payment instructions in the order form and add your payment reference for reconciliation.
Is my payment information secure?
Card payments processed via standard card processor at checkout; for bank transfer, provide transaction reference and we will confirm before dispatch.
Open order form

Delivery & timing

When will my order arrive?
Orders are accepted 8:00 AM to 7:00 PM daily. Delivery time varies by location, expect a partner courier window in the order confirmation.
How much is delivery?
Delivery fees vary by your location in Accra; the order form shows the fee estimate before you confirm.
How delivery fees work

Food & packaging

steaming bowl of jollof, honest portion
Steaming bowl of jollof, honest portion
How is the food packaged?
Each meal is packed hot in sealed, food-safe containers to keep portions honest and fresh on arrival.
Do you accommodate dietary requests?
We can note simple dietary preferences in the order form; major allergens and nutritional summaries will be added to the menu soon.
See menu

Refunds & cancellations

What is your refund policy?
If an order is incorrect or not delivered, contact us at [email protected] or +233 500500080 within 24 hours and we will resolve or refund after verification.
Can I cancel?
Cancellations accepted up to 30 minutes before preparation starts, contact phone for fastest response.
Contact support

Ready to order?

Payments: bank transfer or card, add transaction reference after payment.

Start an order or request a callback below

We use contact details to complete your order and delivery only.

Single page menu

Glossary

Delivery partner
Third-party couriers used to bring orders across Accra.
Payment reference
Add your bank transfer transaction ID in the order form to speed confirmation.
Portion size
Honest portions, described on the menu for each item.

Payment instructions

Bank: [Bank Name], Account: [Account Number], Account name: RiversPots. These bank details are placeholders and must be replaced with the live account for payment reconciliation. Add your payment reference to the order form to speed confirmation.

Phone

Call +233 500500080

Hours: 8:00 AM to 7:00 PM

Email

[email protected]

Use email for non-urgent inquiries or payment confirmations.

Location

Pokuase, Accra

We deliver across Accra via partner couriers.